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Technical Consultant 
- Hybrid / Milton Keynes

What is the role?

​We are seeking an experienced full-time IT Engineer to join our team as a Technical Consultant. The role will be responsible for providing expert guidance to clients, offering top-tier technical support, the delivery of professional services and assisting the recovery activities of clients of whom have been the subject of a cyber attack.

 

The role includes analysing client requirements, formulating effective solutions, delivering consultations, and supporting sales efforts by offering technical insights and recommendations.

Who are CyberPrae?

CyberPrae is a cybersecurity and managed IT partner trusted for Cyber Recovery, Cyber Resilience, MSP services and modern professional services that keep businesses running smoothly. We focus on smart automation, clear processes and solutions that genuinely simplify life for our clients. Our work is grounded in ITIL and Agile, giving us a balance of structure and adaptability that drives real results.

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What truly defines us, though, is the team. We’re a tight, curious group who enjoy solving real problems together. We keep things light, we back each other, and we never lose sight of the people behind the tech. Everyone here has room to grow, share ideas and shape the way we operate. When something can be done better, we fix it. When someone has a win, we celebrate it. When challenges land, we tackle them as a team.

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If you want a workplace that invests in you as much as it invests in its clients, you’ll fit right in. You’ll have the tools, support and autonomy to do your best work, along with the freedom to innovate and push boundaries. And you’ll join a company that values security, simplicity and a genuinely enjoyable working environment.

Apply for the position or express interest for a potential role at CyberPrae

What does the day to day look like?

​​IT Support at a 2nd/3rd Line Level

  • Monitor and manage backup solutions

  • Monitor and manage Client IT infrastructure via RMM

  • Identify and implement process improvements to enhance the efficiency and effectiveness of the Technical Delivery Team

  • Maintain an internal and external Knowledgebase to support internal colleagues and clients
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Automation Ownership

  • The product owner for our Automation Platform

  • Responsible for creating new automations and maintaining the existing environment

  • Identifying new use cases for automation to drive operational efficiency for our clients


Professional Services

  • Assist the Professional Services Department with the scoping, execution, and delivery of Professional Services(projects)Engineer lead projects covering Network Infrastructure/Azure/AVD/Cloud

  • Cyber Recovery

  • Assist the Cyber Recovery department in recovering clients that have been attacked

  • Full rebuilds of; Network Infrastructure/Firewalls/Domain Controllers/RDS Estates/Cloud Environments

  • Forensics of compromised kit


What we'd like to see from you

  • 2nd/3rd Line Technical Support and Troubleshooting skills for resolving technical issues and ensuring system reliability

  • Strong automation experience; Jinja/Powershell/Graph API/CSS/Cron Jobs

  • Exceptional communication and problem-solving abilities

  • Relevant IT certifications or experience (e.g., CompTIA/ITIL/AZ900/AZ104/MS102/SC900/SC200/AZ500, or similar)

  • Flexibility and a customer-centric approach to address diverse client needs.

 

What you'll get from us

  • Salary - £37,000-£42,000

  • Start Date: 1st February

  • A hybrid and flexible working arrangement - Home? Office? You choose.

  • Certification costs reimbursed and dedicated training time provided

  • Parking Permit - For those that spend 3+ days in the office per week

  • 25 days leave + bank holidays

  • Private Medical Care

  • Pension scheme with employer contribution

  • Employee Assistance Programme

  • Life Insurance

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