IT Support & Managed Services
We believe in empowering our clients. Responsibility, accountability and ownership are core to any secure and reliable IT environment. We don’t think you should outsource those key elements. However, we do believe that we should share our knowledge of what it takes to build and maintain a secure environment and partner with our clients to deliver the best possible outcome.
Dedicated Assistance for you organisation
Service Delivery
We provide high quality, rapid support for your people when they need help with their technology. Everything we do is visible, tracked and backed by best-in-class service levels. We can work with your internal teams or handle it ourselves. We can also provide support for just your back-end systems, and we can place highly skilled, dedicated people if an on-site presence is preferred.
IT Operations and Managed Services
From capacity management, patch management and event management through to alert remediation and strategic planning – we take care of this for you, or work with you to achieve this together. Ensuring that your technology platforms are stable, operational and that you have a roadmap for the future.
Data Backup and Recovery
Our data backup and recovery services are born from our experience in Cyber Response and Recovery. Our solutions are immutable, always on and our team are there to ensure everything works as it should do so that your most critical assets are kept safe at all times.
Engagement Styles
Software Only
We supply you with the software solution for you to self-manage (taking the benefit of the discounts that we can provide).
Co-Managed
In addition to the software we will be your second pair of eyes, allowing us to share the responsibility of ensuring everything is working as it should.
Fully Managed
If you do not have an internal technology team, then Cyberprae can look after everything for you. We will be your service delivery team and give you a named relationship manager.
Bespoke/Dedicated
For those complex and demanding needs we can build a bespoke service with dedicated resource to handle the most specific and complex of needs.