IT Support & Managed Services
With decades of experience providing best in class IT support and managed services, our expert team understand that excellence starts with people. Whilst CyberPrae use leading edge technology to make sure we keep your systems operational and safe; it is our people and approach to service quality that sets us apart. We believe in pragmatism, quality, and effectiveness, we do not allow ourselves to be tied down in bureaucratic process and we will be there when your people need us.
From patch management, vulnerability management and estate visibility to proactive remediation and our team of service desk experts we will keep your organisation running, help you avoid future problems and ensure that we are both working to the same strategic roadmap.
Dedicated Assistance for you organisation
Service Delivery
We provide high quality, rapid support for your people when they need help with their technology. Everything we do is visible, tracked and backed by best-in-class service levels. We can work with your internal teams or handle it ourselves. We can also provide support for just your back-end systems, and we can place highly skilled, dedicated people if an on-site presence is preferred.
IT Operations and Managed Services
From capacity management, patch management and event management through to alert remediation and strategic planning – we take care of this for you, or work with you to achieve this together. Ensuring that your technology platforms are stable, operational and that you have a roadmap for the future.
Data Backup and Recovery
Our data backup and recovery services are born from our experience in Cyber Response and Recovery. Our solutions are immutable, always on and our team are there to ensure everything works as it should do so that your most critical assets are kept safe at all times.
Engagement Styles
Software Only
We supply you with the software solution for you to self-manage (taking the benefit of the discounts that we can provide).
Co-Managed
In addition to the software we will be your second pair of eyes, allowing us to share the responsibility of ensuring everything is working as it should.
Fully Managed
If you do not have an internal technology team, then Cyberprae can look after everything for you. We will be your service delivery team and give you a named relationship manager.
Bespoke/Dedicated
For those complex and demanding needs we can build a bespoke service with dedicated resource to handle the most specific and complex of needs.